HOUSE POLICIES

RETURN/EXCHANGE

We proudly sell Oribe and R&Co. products. If for any reason you are dissatisfied with your purchase, promptly return products for exchange within 14 days of purchase. We do not provide cash back for returns.

CLIENT SATISFACTION

No refunds are given for services. In the event that you are not satisfied, we will gladly offer you a “retouch” appointment. Retouches are scheduled like regular appointments and offered at no charge if they are an adjustment of the original service.

In order to receive a retouch, you must contact us within 10 days of your service and have arrived on time for your original appointment. Your retouch will be scheduled with the same stylist who performed your service. Don’t be shy- we appreciate every opportunity to give you the hair that you are looking for!

CANCELLATION / NO-SHOW

We have a 24 hour cancellation policy. To avoid a service charge and ensure appointment availability for other clients, please reschedule or cancel appointments before the day of your scheduled service. After the second reschedule or cancellation within 24 hours, will charge 50% of your missed service with your stylist in order to be able to rebook you at Wheelhouse. After the third incident, you will be subject to the full service charge in order to be able to rebook, and we may require a credit card on file in order to reserve an appointment. No shows are included under this policy.

Please be advised that if you are more than 10 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee may apply.

CORRECTIVE + CREATIVE COLOR

Consultation required. Please call to book.

OUR CHEMICAL POLICY

We want you to have good hair and this means telling us about your color history: at-home box color, henna, allergies and medications, and previous chemical services. During consultation your stylist will set clear expectations for your goals, which may involve a series of appointments depending on these factors. We must be made aware of this information prior to your appointment because we care about the integrity of your hair. Otherwise, we cannot guarantee the results.

We use L’oréal Professionnel and Redken for color services, and Keratin Complex for smoothing services. Please be mindful if you are allergic to any of the ingredients in these products.

APPRENTICE BLOW DRY

Services may be performed by an apprentice.  These team members receive their training from our own senior stylists.  In this way, we can ensure that no matter who you see, you will receive the same high level of service to which you have grown accustomed.

WEDDING POLICY

Wheelhouse loves weddings! To ensure we reserve the time needed for your special day, we require a non-refundable 50% deposit on all wedding appointments. Bridal parties must receive advance written permission from the salon to bring makeup stylists, photographers and/or caterers to the salon.

We perform wedding services both in and out of the salon depending on distance and availability.

To schedule wedding appointments or find out more information, please contact us via email.