POLICIES

We proudly sell a range of products tailored to the needs of our guests. If for any reason you are dissatisfied with your purchase, promptly return products for exchange within 14 days of purchase. We do not provide cash back for returns.

No refunds are given for services. In the event that you are not satisfied, we will gladly offer you a “retouch” appointment. Retouches are scheduled like regular appointments and offered at no charge if they are an adjustment of the original service.

In order to receive a retouch, you must contact us within 10 days of your service. Your retouch will be scheduled with the same stylist who performed your service. Don’t be shy- we appreciate every opportunity to give you the hair that you are looking for!

We require 48 hours notice to cancel or reschedule; in the case that 48 hours is not given, we will charge 50% of the booked service for a missed appointment. No shows are included under this policy. Please be advised that if you are more than 10 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee may apply.

Any credit or debit cards used to secure a booking online, over the phone or stored on file, may be used to pay for your visit or charge applicable no-show fees. Saved card details with PhorestPay are powered by Stripe, which has the very highest security and Level 1 PCI Compliance. Neither Wheelhouse or Phorest staff have access to the raw card details at any stage.

We measure the weight of all color or lightener used on your hair, the cost of which will appear on your ticket as a “color fee”, separate from your service. This allows us to not only be transparent with the cost of your color service, but to also provide personalized pricing for every client. If your hair is long or thick, or if your look requires a transformation, this price may be more.

Any hair type, gender presentation, race, age, religion, and sexuality is welcome into our doors. We are always open to learning, and do our best to ensure that anyone who walks into Wheelhouse is provided with an inclusive, safe, and respectful environment.

Consultation required. Please call to book.

We want you to have good hair and this means telling us about your color history: at-home box color, henna, allergies and medications, and previous chemical services.

During consultation your stylist will set clear expectations for your goals, which may involve a series of appointments depending on these factors. We must be made aware of this information prior to your appointment because we care about the integrity of your hair. Otherwise, we cannot guarantee the results.

Services may be performed by an assistant.  These team members are licensed stylists receiving further training and mentorship from our own senior stylists.  In this way, we can ensure that no matter who you see, you will receive the same high level of service to which you have grown accustomed.

Wheelhouse loves weddings! To ensure we reserve the time needed for your special day, we require a non-refundable 50% deposit on all wedding appointments. Bridal parties must receive advance written permission from the salon to bring makeup stylists, photographers and/or caterers to the salon.

We perform wedding services both in and out of the salon depending on distance and availability.

To schedule wedding appointments or find out more information, please contact us via email.