POLICIES

We require 48 hours notice to cancel or reschedule; in the case that 48 hours is not given, we will charge 50% of the booked service for a missed appointment. No shows are included under this policy. Please be advised that if you are more than 10 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee may apply.

Any credit or debit cards used to secure a booking online, over the phone or stored on file, may be used to pay for your visit or charge applicable no-show fees. Saved card details with PhorestPay are powered by Stripe, which has the very highest security and Level 1 PCI Compliance. Neither Wheelhouse or Phorest staff have access to the raw card details at any stage.

No refunds are given for services. In the event that you are not satisfied, we will gladly offer you a “retouch” appointment. Retouches are scheduled like regular appointments and offered at no charge if they are an adjustment of the original service.

In order to receive a retouch, you must contact us within 10 days of your service. Your retouch will be scheduled with the same stylist who performed your service. Don’t be shy- we appreciate every opportunity to give you the hair that you are looking for!

We use a color service called Vish to precisely measure the materials used, helping us reduce waste while offering personalized pricing for every client. For longer or thicker hair, or transformative looks, the price may adjust accordingly.

We proudly sell Oribe, R+Co and Uppercut products. If for any reason you are dissatisfied with your purchase, promptly return products for exchange within 14 days of purchase. We do not provide cash back for returns.

Any hair type, gender presentation, race, age, religion, or sexuality is welcome into our doors. Racism, sexism, or discrimination will not be tolerated. We do our best to ensure that all of our clients and staff are provided with an inclusive, safe, and respectful environment. If there is something we can learn, or a way we can do better, we want to hear how we can improve.

We welcome all ages into our doors, however, children under 18 must be accompanied by their parent or guardian and be present during the consultation with their child’s stylist. This is so expectations are clear on look, price, and timing.

Young children who are present during a parent or sibling’s appointment must be supervised by an adult to prevent any accidental injury. Running in the salon is not allowed.

We want you to have good hair and this means telling us about your color history: at-home box color, henna, allergies and medications, and previous chemical services. During consultation your stylist will set clear expectations for your goals, which may involve a series of appointments depending on these factors. We must be made aware of this information prior to your appointment because we care about the integrity of your hair. Otherwise, we cannot guarantee the results.

We provide Hand Tied, Tape-In, and HALO® Extensions. We require a consultation to order or install extensions. This allows us to color match you, understand your goals and hair health, and answer your questions. In order to secure your order, we require a non-refundable deposit that covers the purchase cost of your extensions.

We also require a booked follow up appointment to install and blend your extensions into your natural hair. This ensures we are providing the most seamless and beautiful finish possible. When your hair ships, we will contact you to book your appointment for installation.

Consultation required. Please call to book.

Services may be performed by an assistant.  These team members are licensed stylists receiving further training and mentorship from our own senior stylists.  In this way, we can ensure that no matter who you see, you will receive the same high level of service to which you have grown accustomed.

Wheelhouse loves weddings! To ensure we reserve the time needed for your special day, we require a non-refundable 50% deposit on all wedding appointments. Bridal parties must receive advance written permission from the salon to bring makeup stylists, photographers and/or caterers to the salon.

We perform wedding services both in and out of the salon depending on distance and availability.

To schedule wedding appointments or find out more information, please contact us via email.

OVERVIEW

The terms “we,” “us,” and “our” refer to Wheelhouse Salon. The term “Site” refers to www.wheelhousesalon.com. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.

The term “Service” is defined as All Over Single Color, Full Lightening service, Partial Lightening service, Base Color and Full Lightening service, Base Color and Partial Lightening Service, Root Color, Gloss, Toner, Mini Lightening Service, Babyights, Shadow Root, Base Break, Ends Refresh, Color Correction, Creative Color, Platinum Card, Short Cut and Blowdry, Medium Cut and Blowdry, Long Cut and Blowdry, Silk Press, Wash and Blowdry, Thick Density Cut and Blowdry, Transformation Cut and Blowdry, Wash and Blowdry High Density, Bang Trim, Clipper Cut, Neckline Cleanup, Beard Trim, Long Child Cut, Short Child Cut, Detangling, Brow Tint, Brow Wax, Chin Wax, Lip Wax, Consultation, Wash and Blowdry, Updo, Braids and Wash Blowdry, Wedding Deposit, Bond Pro+, Brazilian Blowout, CPR Treatment, Full Keratin Smoothing Treatment, Hydratriplex Treatment, Keratin Express Blowout Smoothing Treatment, KC Texture Keratin Treatment, Goldwell Dual Senses Treatment, Keratriplex Treatment, Metal Detox Treatment, Color Wow Dream Coat Supernatural Spray Anti-frizz Treatment, Olaplex Treatment, Scalp Detox Treatment, Extension Move up, Extension Removal, Hair Tinsel, Halo Deposit for Order, Halo Extension Blending Cut Install and Care Lesson, Hand Tied Extension Installation, Tape in Extension Installation, The website may also sell digital and physical products.

Use of Wheelhouse Salon, including all materials presented herein and all online services provided by Wheelhouse Salon, is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to these Terms and Conditions, without modification, and acknowledge reading them.

ACCOUNT CREATION

In order to use the Service, you may be required to provide information about yourself including your name, email address, and other personal information. You agree that any registration information you give to Wheelhouse Salon will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.

LAWFUL PURPOSES

You may use the Site and Service for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.

REFUSAL OF SERVICE

The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.

CANCELLATIONS

No refunds are given for Services. In the event that you are not satisfied, we will gladly offer you a “retouch” appointment. Retouches are scheduled like regular appointments and offered at no charge if they are an adjustment of the original Service.

In order to receive a retouch, you must contact us within 10 days of your Service. Your retouch will be scheduled with the same stylist who performed your Service. 

All Services booked require a credit card on file. All Services canceled less than 24 hours in advance will be charged 50% of Services booked. Day of cancellations or no shows will be charged 50% of Services booked. Please note that once you have booked an appointment with us, it means that we have reserved time in our schedule exclusively for you. 

To avoid our cancellation fee, please provide cancellation notice at least 24 hours prior to your Service. Please remember to arrive 5 minutes early to your appointment. If you are running late for your appointment please be aware that we reserve the right to alter your Service based on the remaining time available, or cancel completely. For hour-long appointments, arriving 15 minutes or more beyond the start of your scheduled appointment will be considered late. For any appointment longer than an hour, arriving 20 minutes or more beyond the start of your scheduled appointment will be considered late. The Wheelhouse staff will do their best to accommodate the client by reducing the Service, or scheduling for later in the day if possible. If the appointment is impossible to accommodate, the client can be charged 50% of Services booked. 

Appointment alterations requested by the client requiring more time will be accommodated if the stylist’s availability allows. Requests for an upgraded appointment may be denied due to scheduling and timing at the discretion of the stylist and management. We kindly ask that you call at least 24 hours in advance to request an upgraded Service. 

Because all of our stylists work on commission style appointments, it is important that your Service is booked and fulfilled as accurately as possible. This maximizes our stylist’s time, schedule and client waitlist. We must implement these policies to ensure the sustainability of our business operations as well as stability for our stylists.   

You can cancel, reschedule, or alter an appointment by emailing us at Wheelhousesalon@gmail.com, responding to your appointment reminder, following the cancellation or reschedule link included in your reminder, or calling (256) 582-2083.

ORDER CONFIRMATION

We will contact you (via the contact information you provided) once ordered items have arrived and are ready for pickup. In the event that a product is unavailable or there was a disruption within our internal process, we will contact you immediately (via the contact info you provided) to resolve the issue. 

PRODUCT DESCRIPTION

We endeavor to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

OUR INTELLECTUAL PROPERTY

The Site and Service contain intellectual property owned by Wheelhouse Salon, including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site, Service, content, or intellectual property, in whole or in part, without our prior written consent. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.

CHANGED TERMS

We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.

LIMITATION OF LIABILITY

YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR SERVICE. ADDITIONALLY, Wheelhouse Salon IS NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; AND (III) THIRD PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE, FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY. THE FOREGOING APPLIES EVEN IF [INSERT YOUR COMPANY NAME] HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN THE DAMAGES. IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL WHEELHOUSE SALON’S CUMULATIVE LIABILITY TO YOU EXCEED THE TOTAL PURCHASE PRICE OF THE SERVICE YOU HAVE PURCHASED FROM WHEELHOUSE SALON, AND IF NO PURCHASE HAS BEEN MADE BY YOU Boho Hair Salon CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED $100.

THIRD PARTY RESOURCES

The Site and the Service contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with Wheelhouse Salon. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

INDEMNIFICATION

You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.

EFFECT OF HEADINGS

The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.

ENTIRE AGREEMENT; WAIVER

This Agreement constitutes the entire agreement between you and Wheelhouse Salon pertaining to the Site and Service and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by Wheelhouse Salon shall be deemed, or shall constitute a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by Wheelhouse Salon.

NOTICES

All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows: wheelhousesalon@gmail.com.

GOVERNING LAW; VENUE; MEDIATION

This Agreement shall be construed in accordance with, and governed by the laws of the State of Alabama as applied to contracts that are executed and performed entirely in Alabama. The exclusive venue for any arbitration or court proceedings based on or arising out of this Agreement shall be Birmingham, Alabama. The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement by mediation, which shall be conducted under the then current mediation procedures of The CPR Institute for Conflict Prevention & Resolutions or any other procedure upon which the parties may agree. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration, or other dispute resolution procedures.

RECOVERY OF LITIGATION EXPENSES

If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

SEVERABILITY

If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or a court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.

ASSIGNMENT

These Terms and Conditions bind and ensure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sublicense, or otherwise transferable by you. Any transfer, assignment, delegation, or sublicense by you is invalid.