AUSTIN POLICIES

COLOR BOOKING

If you are a new client, you must receive a free 15 minute consultation with your stylist before booking a color appointment. Please call or email the salon to set a time.

RETURN/EXCHANGE

We proudly sell Oribe and R+Co products. If for any reason you are dissatisfied, promptly return products for exchange within 14 days of purchase. We do not provide cash back for returns.

CLIENT SATISFACTION

No refunds are given for services. In the event that you are not satisfied, we will gladly offer you a “retouch” appointment. Retouches are scheduled like regular appointments and offered at no charge if they are an adjustment of the original service.

In order to receive a retouch, you must contact us within 10 days of your service and have arrived on time for your original appointment. Your retouch will be scheduled with the same stylist who performed your service. Don’t be shy- we appreciate every opportunity to give you the hair that you are looking for!

CANCELLATION / NO-SHOW

We require 48 hours notice to cancel or reschedule; in the case that 48 hours is not given, we will charge 50% of the booked service for a missed appointment. No shows are included under this policy.

Please be advised that if you are more than 10 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee may apply.

Any credit or debit cards used to secure a booking online, over the phone or stored on file, may be used to pay for your visit or charge applicable no-show fees. Saved card details with PhorestPay are powered by Stripe, which has the very highest security and Level 1 PCI Compliance. Neither Wheelhouse or Phorest staff have access to the raw card details at any stage.

CORRECTIVE + CREATIVE COLOR

Consultation required. Please call to book.

OUR CHEMICAL POLICY

We want you to have good hair and this means telling us about your color history: at-home box color, henna, allergies and medications, and previous chemical services. During consultation your stylist will set clear expectations for your goals, which may involve a series of appointments depending on these factors. We must be made aware of this information prior to your appointment because we care about the integrity of your hair. Otherwise, we cannot guarantee the results.

APPRENTICE BLOW DRY

Services may be performed by an assistant. These team members receive their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high level of service to which you have grown accustomed.